Support

We're here to help. Find answers below or reach out directly.

📧 Email us at support@hookshare.app

We typically respond within 24 hours.

Frequently Asked Questions

How does HookShare work?

Upload any video, choose a Vibe Preset, and our AI generates three unique hook options. Share a voting link with your audience and let them pick the winner before you post.

What video formats are supported?

HookShare supports all common video formats from your camera roll including MP4, MOV, and M4V. For best results, use clips under 3 minutes.

How do I manage my subscription?

You can manage or cancel your subscription at any time through your iPhone's Settings > Apple ID > Subscriptions. Changes take effect at the end of your current billing period.

Can I get a refund?

Subscriptions are billed through Apple. To request a refund, visit reportaproblem.apple.com or contact Apple Support directly.

How do polls and voting work?

After generating hooks, tap "Create Battle" to get a shareable link. Anyone with the link can vote — no app download required. You'll see live results in the app.

Is my video data private?

Your videos are stored securely and are never shared publicly unless you create and share a poll link. Read our full Privacy Policy for details.

I'm having trouble signing in

HookShare uses Sign in with Apple and Sign in with Google. If you previously signed in with one method, make sure you use the same method again. If you continue to have issues, email us at support@hookshare.app.